Introduction

Welcome to OneBid. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how OneBid ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our platform at www.weareonebid.com (the "Platform").

By using OneBid, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform.

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of those changes.
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1. Information We Collect
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1.1 Personal Information You Provide

When you use OneBid, we collect information that you voluntarily provide to us, including:

For All Users:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Profile photo (optional)
• Location/address
• Communication preferences

For Homeowners:

• Project descriptions and details
• Project photos and videos
• Budget information
• Property information (city/neighborhood, not exact address until contractor selected)
• Review and rating content
• Messages to contractors
• Project preferences

For Contractors:

• Business name and DBA
• Business address
• License numbers and credentials
• Insurance information
• Tax identification number
• Bank account information (for subscription payments processed by third-party payment processors)
• Service areas
• Specialties and skills
• Portfolio photos and descriptions
• Bid acceptance or counter-offer details (contractors may accept homeowner's price, submit ONE counter-offer with explanation, or pass on projects)
• Response to project opportunities
• Review and rating content
• Messages to homeowners
• Subscription plan information

1.2 Information Collected Automatically

When you access the Platform, we automatically collect certain information about your device and usage:

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Unique device identifiers
• Mobile network information

Usage Information:

• Pages visited
• Time and date of visits
• Time spent on pages
• Links clicked
• Search queries
• Features used
• Projects viewed or posted
• Bids submitted or received
• Counter-offers submitted

Location Information:

• General geographic location based on IP address
• Precise location (if you grant permission)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Verification Services:

• License verification data
• Insurance verification data
• Background check information (for contractors)
• Credential verification

Payment Processors:

• Payment transaction data for contractor subscriptions only
• Payment method information
• Billing information
• Subscription status

Note: OneBid does NOT process, handle, or receive information about payments between homeowners and contractors for project work. All project payments are made directly between users outside of our Platform.

Social Media:

• Profile information (if you connect social accounts)
• Public information from your social media profiles

Other Users:

• Reviews and ratings about you
• Reports or complaints about you
• References and recommendations
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2. How We Collect Information
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2.1 Direct Collection

We collect information directly from you when you:

• Create an account
• Complete your profile
• Post a project (homeowners)
• Submit a bid, counter-offer, or pass on a project (contractors)
• Subscribe to a contractor plan and make subscription payments
• Send messages
• Leave reviews
• Contact customer support at hello@weareonebid.com
• Participate in surveys
• Subscribe to newsletters

2.2 Automatic Collection

We use various technologies to automatically collect information:

• Cookies
• Web beacons
• Pixel tags
• Analytics tools
• Log files
• Local storage

2.3 Third-Party Collection

Third-party services integrated with OneBid may collect information:

• Payment processors (for contractor subscriptions only)
• Analytics providers
• Verification services
• Marketing platforms
• Customer support tools
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3. How We Use Your Information

We use the information we collect for the following purposes:
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3.1 Platform Operations

• Create and manage your account
• Provide access to Platform features
• Connect homeowners with verified contractors
• Facilitate the one-bid system (homeowners set price, contractors accept/counter once/pass)
• Process bids and counter-offers
• Facilitate communication between users
• Process contractor subscription payments through third-party processors
• Provide customer support via hello@weareonebid.com
• Send transactional notifications
• Manage contractor subscription plans

3.2 Platform Improvement

• Analyze Platform usage and trends
• Develop new features and services
• Improve user experience
• Test and troubleshoot
• Conduct research and analytics
• Optimize performance
• Improve matching between homeowners and contractors

3.3 Safety and Security

• Verify user identities
• Verify contractor credentials, licenses, and insurance
• Detect and prevent fraud
• Enforce our Terms of Service
• Protect against security threats
• Investigate violations
• Comply with legal obligations
• Maintain platform integrity

3.4 Marketing and Communications

• Send promotional emails (with consent)
• Provide personalized project recommendations
• Show relevant advertisements
• Announce new features
• Share platform updates
• Conduct surveys
• Send newsletters (with consent)

3.5 Legal Compliance

• Comply with applicable laws (including Texas state laws)
• Respond to legal requests
• Enforce our rights
• Resolve disputes
• Protect against liability
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4. How We Share Your Information
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4.1 With Other Users

Information Visible to Contractors (from Homeowners):

• Name (first name and last initial initially)
• Project details and photos
• Budget information set by homeowner
• General location (city/neighborhood only, not exact address)
• Reviews and ratings you've left
• Messages you send
• Full contact information and exact address (only after homeowner selects the contractor)

Information Visible to Homeowners (from Contractors):

• Business name
• Profile information
• License numbers and credentials
• Service areas
• Specialties and skills
• Portfolio photos
• Reviews and ratings
• Whether they accepted your price, submitted a counter-offer, or passed
• Counter-offer price and explanation (if applicable)
• Messages they send
• Insurance information

Note: OneBid is a platform connecting users only. We are not a party to any agreements between homeowners and contractors. All project payments and arrangements occur directly between users outside our Platform.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment Processors (for Contractor Subscriptions Only):

• Stripe, PayPal, or similar services
• Bank account and payment information for subscription billing
• Subscription transaction history
• Note: OneBid does NOT process or handle any payments for project work between homeowners and contractors

Verification Services:

• License verification companies
• Insurance verification companies
• Background check providers
• Credential verification services

Analytics Providers:

• Google Analytics
• Usage and performance data

Communication Tools:

• Email service providers
• SMS/text messaging services
• Customer support platforms

Marketing Services:

• Email marketing platforms
• Advertising networks
• Social media platforms

Cloud Storage:

• Amazon Web Services (AWS) or similar
• Data backup services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 For Legal Reasons

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas (including Texas state law)
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate fraud or security issues
• Respond to government requests
• Prevent illegal activity

4.4 Business Transfers

If OneBid is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email at the address associated with your account of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.6 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes statistics, trends, and market research data about platform usage, pricing trends, and contractor performance.
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5. Payment Information
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5.1 Contractor Subscription Payments

OneBid processes contractor subscription payments through third-party payment processors such as Stripe or PayPal. These processors handle all sensitive payment information including:

• Credit card numbers
• Bank account information
• Billing addresses
• Payment transaction details

OneBid does not directly store or process your full payment card information. We receive only limited information such as:

• Last 4 digits of payment method
• Payment method type
• Subscription status
• Transaction success/failure notifications

5.2 Project Payments Between Users

IMPORTANT: OneBid does NOT process, facilitate, handle, or have any involvement in payments between homeowners and contractors for project work. All project payments are:

• Arranged directly between homeowner and contractor
• Made outside of the OneBid Platform
• Subject to agreements between the two parties
• Not visible to or processed by OneBid

OneBid takes no commission or fees from project transactions. We only charge contractors a monthly subscription fee to access the Platform.

5.3 Payment Processor Privacy Policies

Payment processors have their own privacy policies governing the collection and use of payment information. We encourage you to review their privacy policies:

• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/privacy
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6. Data Retention
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6.1 Active Accounts

We retain your information for as long as your account is active and as necessary to provide you with our services.

6.2 After Account Deletion

For Homeowners:
When you delete your account through account settings:

• Most personal information is deleted within 30 days
• Project history may be retained in anonymized form for analytics
• Reviews you've left may remain visible but anonymized

For Contractors:
To delete your account, you must contact us at hello@weareonebid.com (contractors cannot self-delete accounts). After we process your cancellation request:

• Most personal information is deleted within 30 days
• Some information may be retained for legitimate business purposes:
  • Transaction records for subscription payments (for tax and accounting purposes)
  • Records of disputes or Terms of Service violations
  • Information required by law to retain
  • Reviews received (anonymized after deletion)
  • Aggregated, anonymized data

6.3 Legal Requirements

We may retain information longer when required by law or to:

• Comply with legal obligations (including Texas state laws)
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Support legitimate business interests
• Maintain financial records for tax purposes

6.4 Backups

Information may persist in backup systems for up to 90 days after deletion from active systems.
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7. Your Privacy Rights
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7.1 Access and Correction

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Download your data
• Review your account activity
• Review your subscription information (contractors)

You can access and update most information through your account settings.

7.2 Deletion

For Homeowners:
You have the right to request deletion of your personal information. You can:

• Delete your account through account settings
• Contact us at hello@weareonebid.com to request deletion

For Contractors:
To cancel your subscription and delete your account, you must:

• Contact us at hello@weareonebid.com
• Speak with our support team
• We will process your cancellation request and delete your account

Note: We may retain certain information as described in the Data Retention section. Account deletion does not eliminate outstanding subscription fees owed through the end of your current billing period.

7.3 Communication Preferences

You can control communications from OneBid:

• Opt out of marketing emails (via unsubscribe link)
• Adjust notification settings in your account
• Update email preferences

Note: You cannot opt out of transactional or service-related communications necessary for Platform functionality (such as subscription payment confirmations, terms updates, etc.).

7.4 Data Portability

You have the right to receive your personal information in a portable format. Contact us at hello@weareonebid.com to request a copy of your data.

7.5 Objection and Restriction

You can object to or request restriction of certain processing of your information by contacting us at hello@weareonebid.com.

7.6 Exercise Your Rights

To exercise any of these rights:

• Email us at hello@weareonebid.com
• Include your full name and email address
• Specify which right you wish to exercise
• Provide any information necessary to verify your identity

We will respond to your request within 30 days.
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8. Account Termination
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8.1 Homeowner Account Termination

Homeowners may terminate their accounts at any time through account settings. Upon termination:

• Your account access will be revoked
• Most personal data will be deleted within 30 days
• You remain bound by any agreements with contractors made before termination
• Your reviews may remain visible in anonymized form

8.2 Contractor Account Termination

Contractors must contact OneBid directly at hello@weareonebid.com to cancel their subscription and terminate their account. Contractors cannot self-cancel through account settings. Upon termination:

• Your account access will be revoked
• You remain responsible for subscription fees through the end of your current billing period
• Most personal data will be deleted within 30 days after final payment
• You remain bound by any agreements with homeowners made before termination
• Subscription fees are non-refundable
• Reviews may remain visible in anonymized form

8.3 Termination by OneBid

OneBid may suspend or terminate your account immediately for violations of our Terms of Service, fraudulent activity, non-payment (contractors), or any other reason at our sole discretion. Upon such termination, your data will be handled as described in this Privacy Policy.
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9. Security of Your Information
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9.1 Security Measures

We implement reasonable security measures to protect your information from unauthorized access, use, alteration, or destruction, including:

Technical Measures:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure password storage (hashing and salting)
• Regular security updates and patches
• Firewall protection
• Intrusion detection systems

Administrative Measures:

• Access controls and authentication
• Employee training on data protection
• Background checks for employees with data access
• Confidentiality agreements
• Regular security audits

Physical Measures:

• Secure data centers
• Physical access controls
• Environmental safeguards

9.2 Payment Security

Contractor subscription payment information is processed and stored by third-party payment processors (Stripe, PayPal) who maintain PCI-DSS compliance. OneBid does not store full payment card information on our servers.

9.3 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your password
• Restricting access to your device
• Logging out after using shared devices
• Notifying us immediately of any unauthorized access at hello@weareonebid.com

9.4 No Guarantee

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

9.5 Breach Notification

In the event of a data breach that affects your personal information, we will notify you via email at the address associated with your account in accordance with applicable laws (including Texas state law requirements).
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10. Cookies and Tracking Technologies
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10.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve functionality.

10.2 Types of Cookies We Use

Essential Cookies:

• Required for Platform functionality
• Enable account authentication and login
• Remember your preferences
• Maintain security
• Process contractor subscriptions
• Cannot be disabled without affecting functionality

Analytics Cookies:

• Track usage and performance
• Help us understand user behavior
• Improve Platform features
• Analyze project matching effectiveness
• Can be disabled through browser settings

Marketing Cookies:

• Deliver personalized advertisements
• Track ad campaign effectiveness
• Remember your interests
• Can be disabled through browser settings

Third-Party Cookies:

• Placed by our service providers (analytics, payment processors)
• Subject to third-party privacy policies

10.3 Other Tracking Technologies

We also use:

• Web beacons: Track email opens and engagement
• Pixel tags: Measure ad effectiveness
• Local storage: Store preferences locally
• Session storage: Maintain session information

10.4 Managing Cookies

You can control cookies through:

• Browser settings: Most browsers allow you to refuse or delete cookies
• Do Not Track: We currently do not respond to Do Not Track signals
• Opt-out tools: Use industry opt-out tools for advertising cookies

Note: Disabling essential cookies may affect Platform functionality, including the ability to log in or process subscriptions.
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11. Third-Party Services
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11.1 Third-Party Links

The Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11.2 Third-Party Integrations

We integrate with third-party services including:

• Payment processors (Stripe, PayPal) for contractor subscription payments
• Analytics providers (Google Analytics)
• Marketing platforms
• Social media platforms
• Verification services for contractor credentials
• Communication tools
• Email service providers

These services have their own privacy policies governing their collection and use of information.

11.3 Social Media Features

The Platform may include social media features such as share buttons. These features may collect your IP address and set cookies. They are governed by the privacy policies of the respective social media companies.

11.4 No Responsibility for User Transactions

OneBid is not responsible for how homeowners and contractors handle each other's personal information once they connect through our Platform. Users are responsible for protecting their own information in direct communications and agreements with other users.
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12. Children's Privacy
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OneBid is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are under 18, do not:

• Use the Platform
• Create an account (homeowner or contractor)
• Provide any personal information
• Use any features of the Platform
• Post projects or submit bids

If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child under 18, please contact us immediately at hello@weareonebid.com.

Parents and guardians should monitor their children's internet usage and ensure they do not access age-restricted platforms like OneBid.
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13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

13.1 Your CCPA/CPRA Rights

Right to Know:

• What personal information we collect
• Sources of that information
• Purposes for collecting and sharing
• Categories of third parties we share with
• Specific pieces of information we've collected

Right to Delete:

• Request deletion of your personal information
• Subject to certain exceptions
• Homeowners can delete through account settings
• Contractors must contact hello@weareonebid.com

Right to Opt-Out:

• Opt out of sale or sharing of personal information
• We do not sell personal information in the traditional sense

Right to Correct:

• Request correction of inaccurate information

Right to Limit:

• Limit use of sensitive personal information

Right to Non-Discrimination:

• We will not discriminate against you for exercising your rights

13.2 Categories of Information Collected

As described in Section 1, we collect:

• Identifiers (name, email, phone, address)
• Financial information (subscription payment details for contractors only, NOT project payments)
• Commercial information (project details, bids, counter-offers, subscriptions)
• Internet activity (usage data, browsing history)
• Geolocation data
• Professional information (for contractors - licenses, credentials)
• Inferences (preferences, characteristics, project matching)

13.3 How to Exercise Your Rights

To exercise your CCPA/CPRA rights:

• Email us at hello@weareonebid.com
• Subject line: "California Privacy Rights Request"
• Include your full name, email, and specific request
• We may request additional information to verify your identity

We will respond within 45 days (with possible 45-day extension if needed).

13.4 Authorized Agent

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

13.5 Do Not Sell My Personal Information

We do not sell personal information in exchange for monetary compensation. However, we may share information for advertising purposes, which may be considered a "sale" under CCPA.

To opt out, email us at hello@weareonebid.com with "Do Not Sell My Information" in the subject line.
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14. Texas Residents

OneBid is based in Texas and operates under Texas state law.

14.1 Texas Data Privacy

Texas residents have rights under applicable Texas privacy laws. If you are a Texas resident, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal exceptions)
• Opt out of certain data sharing practices

14.2 Texas Consumer Rights

OneBid complies with Texas consumer protection laws, including:

• Transparent disclosure of data practices
• Reasonable security measures for personal information
• Prompt notification of data breaches as required by Texas law
• Honoring consumer requests regarding personal information

14.3 Exercising Texas Privacy Rights

Texas residents can exercise their privacy rights by contacting us at hello@weareonebid.com with "Texas Privacy Request" in the subject line.
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15. International Users
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15.1 Location of Data Processing

OneBid is based in the United States (Texas). Your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

15.2 Consent to Transfer

By using OneBid, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

15.3 European Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland:

Legal Basis for Processing:

• Consent: When you provide explicit consent
• Contract: To perform our contract with you (providing Platform services)
• Legitimate Interests: For our business operations (fraud prevention, platform improvement)
• Legal Obligation: To comply with laws

Your Additional Rights:

• Right to withdraw consent
• Right to lodge a complaint with supervisory authority
• Right to object to processing based on legitimate interests
• Right to data portability

Data Protection Officer: For questions about data protection, contact hello@weareonebid.com with "GDPR Inquiry" in the subject line.

15.4 Other International Users

Users in other countries may have rights under local data protection laws. Contact us at hello@weareonebid.com for information about your rights.
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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
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16.1 Notice of Changes

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (to the address associated with your account)
• Post a notice on the Platform
• Request your consent if required by law

16.2 Review of Changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16.3 Continued Use

Your continued use of the Platform after any changes to this Privacy Policy constitutes acceptance of those changes.
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17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

OneBid
Email: hello@weareonebid.com
Location: Texas, United States

For Privacy-Specific Inquiries:

• Subject line: "Privacy Inquiry"
• Include your full name and email address
• Describe your question or concern

For Data Rights Requests:

• Subject line: "Data Rights Request"
• Include your full name and account email
• Specify which right you wish to exercise (access, deletion, correction, etc.)
• Specify if you are a homeowner or contractor
• Provide information to verify your identity

For California Residents:

• Subject line: "California Privacy Rights Request"

For Texas Residents:

• Subject line: "Texas Privacy Request"

For Account Deletion (Contractors Only):

• Subject line: "Cancel Subscription and Delete Account"
• Must contact us directly; cannot self-delete

We will respond to your inquiry within 30 days.
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Summary of Key Points
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For your convenience, here's a summary of the key points of this Privacy Policy:

What We Collect:

• Contact information, project details, contractor credentials, subscription payment information (contractors only)

How We Use It:

• Provide Platform services, connect homeowners with contractors, process subscription payments, improve features, ensure safety, send communications

How We Share It:

• With other users (limited information until homeowner selects contractor), service providers (payment processors, verification services, analytics), for legal reasons, with your consent

Payment Information:

• We process contractor subscription payments through third-party processors
• We do NOT process or handle project payments between homeowners and contractors
• All project payments occur directly between users outside our Platform

Your Rights:

• Access, correct, delete your information; control communications; request data portability

Account Deletion:

• Homeowners: Can delete through account settings
• Contractors: Must contact hello@weareonebid.com to cancel subscription and delete account

Security:

• We use encryption, access controls, and security measures to protect your information

Cookies:

• We use cookies for functionality, analytics, and marketing

Contact:

• hello@weareonebid.com for questions or requests

California Residents:

• You have additional rights under CCPA/CPRA

Texas Residents:

• You have rights under Texas state law; OneBid operates under Texas law

Children:

• Platform not for users under 18

Location:

• Based in Texas, United States

By using OneBid, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Effective Date: October 20, 2025
Last Updated: October 20, 2025

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